A few folk are asking how I got on... so in 3 paragraphs...

Ironically I was late for the appointment because two number 5 buses didn't turn up. Brian Adam MSP is a very approachable guy, and listened intently to my complaints despite the announcement of the WPR being made during our chat. He is aware of the problems First Bus are having, and encouraged me to get my thoughts down on paper which he will then forward to Bob Dorr for comment. Brian was also keen to make a note of when the problems started (Feb 2009) and how the service has degraded.

Rather than write down some unproductive moaning Brian has suggest that I put down some positive ideas for how to fix the repeating problems - something I am going to do over the next 2 weeks. I should have a letter to be sent just after the Christmas break.

Whilst Brian can only have little influence on First, and I'm sure that my voice will not match the impact of, say, the Put Me First Facebook campaign, it felt really good to be able to actually speak to someone in a constructive manner rather than leave yet another voice mail complaint which First Bus will ignore. I'll publish my letter on here once it's been sent.